Face, Person, Clothing, Apparel, Beard, Man, Crowd

Business Analyst - Chargebacks

  • 494846
  • Melbourne, VIC, Australia
  • Full Time Fixed Term

About us!
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever and curious people around the world. We’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look: https://responsiblegambling.sportsbet.com.au/hc/en-us 

About the role

This is an exciting 6mth FTC, Business Analyst role within our Tech Product Delivery Team, where you will be responsible for working with the technology and operations teams to shape and deliver a chargeback solution including the implementation of 3DS2. Key responsibilities include:

  • Being the interface between stakeholders across both the business and technology including development and testing teams
  • Eliciting and analysing requirements from stakeholders using a variety of techniques
  • Maintaining a high level of requirements quality
  • Using data and processes during analysis to clarify and validate requirements
  • Defining acceptance criteria and monitoring user experience
  • Collaborating with developers and subject matter experts to determine the most appropriate technical solution and provide analysis on trade-offs between usability, functionality and performance needs


About You

We’re looking for highly motivated individual who will look at things and new ways to drive innovation while thriving within a fast-paced agile and high energy environment! Essential will be experience, as a BA, in Chargebacks as part of the Card Not Present (CNP) Payment & Transactions lifecycle, with experience of 3DS2 being highly desirable!

  • Acceptance and Evaluations Criteria
  • Backlog Management
  • Business Rules
  • Decision Analysis and Modelling
  • Estimation
  • Functional Decomposition
  • Non-Functional Requirements Analysis
  • Process Analysis and Modelling
  • Stakeholder Analysis
  • Use Cases / Use Case Models
  • User Stories
  • Good understanding of Agile Scrum & Kanban

If this sounds like you, please apply now!


Apply Now

Refer someone to this job

Not You?

You are now being directed to the PageUp Apply Portal to complete your application.

Jobs recommended for you

Promotions Manager

495110 Melbourne VIC Australia Melbourne Value Marketing & Communications
Come and join our Proposition and Platform team as the Promotions Manager.

Creative Director

495104 Melbourne VIC Australia Melbourne Marketing Media & Design
Are you a Creative Director looking for creative freedom? Come and join the team that created the Elite Average Games series!

Racing & Sport Risk Analyst

495109 Melbourne VIC Australia Melbourne Risk & Trading Risk & Trading
Our aim is to deliver best-in-category risk management and user experience for our customers, and we have an exciting opportunity to work within the Racing & Sports Risk team here at Sportsbet.

Apply Now

Refer someone to this job

Not You?

You are now being directed to the PageUp Apply Portal to complete your application.