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Customer Payments Manager

  • 496304
  • Melbourne, VIC, Australia
  • Full time

About us

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look: 


About the role

Reporting into the Head of Automation and Payments, the Customer Payments Manager role is responsible for the day to day running of the payments function and ensuring strong commercials are achieved via our partners and suppliers. Leading a high performing operational team of 4, you will ensure the industry leading customer experiences, responsible for the key customer journeys of ‘Deposit’ and ‘Withdrawal’ across all our payment methods.

You will be responsible for driving product and pricing conversations with payment vendors, complete industry benchmarking, evaluate emerging opportunities and drive continuous improvement of customer payments operations.

Key responsibilities include:

  • Operational Management of the Payments Team
  • Design and deliver high impact presentations to senior leadership including (but not limited to): Payments strategy, competitor benchmarking, new innovations and commercial opportunities
  • Collaborating with Product Management teams to ensure payments and product objectives are cohesive and aligned
  • Daily reporting on payments function and team member performance as well as financial reconciliation
  • Continuous Improvement of processes and resolution of complex customer issues


About You

We’re looking for someone with:

  • Experience in payments and transactions within a digital ecommerce environment or financial services industry
  • Commercially savvy with strong negotiation skills as you will be securing industry leading commercial agreements
  • Strong management of external stakeholders and the ability to lead a team
  • Comfortable with analysing large amounts of data and generating actionable insights


The Perks

We work hard and play hard, so along with a very competitive salary and generous performance-based bonus, we will also provide you with:

  • 25 days annual leave (a whole extra week of holidays!)
  • Genuine flexible working and remote working policy with an $850 work from home office allowance
  • Discounted gym memberships, free breakfast and loads of event and conference tickets and many more
  • Access to Headspace App and an employee assist program
  • Best in class Parental Leave program with six months paid leave for Primary Carers and Circle  In membership
  • Free merch including t-shirts, SB branded coffee keep cups (Frank Green might we add) and much more!
  • Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs


We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles. We encourage you to apply as soon as possible as we review candidates with 2-3 weeks of advertising.


Ready to bring excitement to life? Apply now

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