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Customer Service Advisor (Darwin) - Permanent & Casual roles

  • 496357
  • Darwin, NT, Australia
  • Casual
  • Full time

Who are we?

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look: https://responsiblegambling.sportsbet.com.au/hc/en-us 

 

What is the job?

You know that initial feeling when you call a Customer Service department because of an issue or query and you find yourself speaking to someone who is knowledgeable, switched on, and genuinely wanting to help you out?  That's an amazing feeling and it is what we want own customers at Sportsbet to encounter.

Your role as a Customer Service Agent in our contact centres is the most important function of our company. We need you to make sure our customers get a ‘best in class’ experience.

Some of your responsibilities will include but not limited to:

  • Process a range of inquiries between using various means of correspondence such as email, live chat, and telephone
  • Answer and field all inbound bet requests via phone
  • Ensure all processes and procedures are followed
  • Provide and source accurate information to attend to and resolve customer inquiries
  • Capture all relevant information into our customer database
  • Constantly maintain knowledge and understanding of bet types, bet options, key events, and industry trends.
  • Liaise with relevant internal departments i.e. bookmakers and customer operations.


Why our team loves working here?

  • Culture: The environment is fast-paced, high pressure – but there’s a real family-feel. There’s always support to be bold and try something out- if you don’t quite get it right, there’s always someone to put you back on the right path. Darwin, especially, is young and we’re all mates.

  • We’re a “talent incubator”: there are plenty of examples of our agents joining the CS team, developing their skills and then moving onto another role and team at Sportsbet.

  • Perks!: Between the benefits, gifts, bonuses and care packages – Sportsbet is always seeing our hard work and rewarding us for it.
  •  

    Who are we looking for?

    We are looking for friendly, enthusiastic and reliable team players who are interested in sport and/or racing.  You will have experience dealing with customers and a natural ability at solving problems with a cool head when things get frantic.  Please apply if you think you have:

    • The ability to work in a fast-paced environment
    • Strong verbal and written communication skills
    • High attention to detail in processing and interpreting information
    • Ability to provide support using email communication, telephone support and web-chat (or similar)

    Weekends, evenings, and public holidays are a really busy time for us as these are when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours.

    To be considered please include a resume or cover letter that addresses these key points:

    • Your availability to work Mon-Sun 24/7
    • Your work rights/visa status in Australia
    • Your interest in sports (ensure you highlight this in your application!)
    • Previous call centre or customer service experience


    What are the perks?  

    • 5 weeks annual leave for permanent staff!  That’s right, an extra week on top of the industry standard
    • Discounted gym memberships, free breakfast and Thursday night work drinks
    • Company bonuses for all permanent staff.  Attractive hourly rates for casuals (above minimum wage)! 
    • For Darwin – free onsite parking for all staff
    • TVs constantly playing sport and racing in the office
    • Best in class Parental Leave program with six months paid leave.
    • Free merch including t-shirts, SB branded coffee keep cups (Frank Green might we add) and much more!
    • Tailored career development programs, as well as a commitment to developing our leaders
    • Genuine flexible working and remote working policy


    To find out more about our benefits and what it’s like to work here, check out our LifeatSportsbet Instagram and our careers page: https://workatsportsbet.com.au/about-us/

    We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles.  If you require adjustments at any stage of the recruitment process, please reach out to the TA team via email: talent.team@sportsbet.com.au 

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