Face, Person, Clothing, Apparel, Beard, Man, Crowd

Customer Service Advisor - Melbourne

  • 495112
  • Melbourne, VIC, Australia
  • Casual
  • Full time


You know that initial feeling when you call a Customer Service department because of an issue or query and you find yourself speaking to someone who is knowledgeable, switched on, and genuinely wanting to help you out? That's an amazing feeling and it is what we want own customers at Sportsbet to encounter. This experience is at the core of our operational philosophy.


Who are we?

At Sportsbet we love different. Whether you love to rock your activewear or jeans and a tee, we like to focus on what you’re great at and how you’re going to make our team even better. With 1000 cool, clever and curious people in Melbourne/Sydney/Darwin we’re tight knit group who bring excitement to life every day.  

What is the job?

Your role as a Customer Service Agent in our Melbourne Contact Centre is the most important function of our company. We need you to make sure our customers get a ‘best in class’ experience.

Some of your responsibilities will include but not limited to:

  • Process a range of inquiries between our Sportsbet player base using various means of correspondence such as email, live chat, and telephone
  • Provide and source accurate information to attend to and resolve customer inquiries
  • Field all inbound bet requests via phone
  • Ensure all processes and procedures are followed
  • Capture all relevant information into our player/customer database
  • Constantly maintain knowledge and understanding of bet types, bet options, key events, and industry trends.
  • Liaise with relevant internal departments i.e. bookmakers and customer service.
  • Complete the required set of tasks and duties within defined service levels, quality standards, time-frames and industry standards


Who are we looking for?

We are looking for great team players who are interested in sport and/or racing and have experience dealing with customers. You'll have a natural ability at solving problems with a cool head when things get frantic.  Please apply if you think you have:

  • The ability to work in a fast pace environment
  • Strong verbal and written communication skills
  • High attention to detail in processing and interpreting information
  • Flexibility and adaptability to change
  • Ability to provide support using email communication, telephone support and web-chat (or similar)

Weekends, evenings, and public holidays are a really busy time for us as these are when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours.


To be considered please include a resume or cover letter that addresses these key points:

  • Your availability to work Mon-Sun 24/7
  • Your preference of casual or permanent work
  • Your work rights/visa status in Australia
  • Your interest in sports
  • Previous call centre or customer service experience


What are the perks?  

  • 5 weeks annual leave!  That’s right, an extra week on top of the industry standard
  • Discounted myki & gym memberships, free breakfast and loads of event and conference tickets and many more
  • Best in class Parental Leave program with six months paid leave.

To find out more about our benefits and Life@Sportsbet, check out our careers page: https://workatsportsbet.com.au/about-us/


Responsible gambling

Sportsbet’s commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools we offer that go over and above industry requirements. We care about our team members and customers and everyone at Sportsbet has a role to play in bringing our commitment to Responsible Gambling to life. Check out the tools and information we provide our customers to help manage their gambling https://responsiblegambling.sportsbet.com.au/hc/en-us

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