IN PERSON GROUP INTERVIEWS HELD ON: WEDNESDAY 18TH FEBRUARY, THURSDAY 19TH FEBRUARY & TUESDAY 24TH FEBRUARY

POSITION STARTING: TUESDAY 10TH MARCH 2026

• Rotating rosters, including evening & weekend shifts 
  
  
• 5 weeks annual leave + other amazing benefits 

• Tailored career development opportunities 

• Video interviews required as part of the recruitment process 

About Us 

At Sportsbet, we’re all about bringing excitement to life for our 2.4 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about redefining the status quo. We’re proud to be recognised as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women for Career Development, as voted by WORK180. 

We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed. 

Committed To Responsible Gambling 

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the trailblazers in responsible gambling in our industry, not just locally, but globally. 

About The Role 

At Sportsbet, we’re passionate about delivering outstanding experiences for our customers, and we’re looking for people who share that energy. We’re hiring permanent full-time Customer Service Advisors to join our Melbourne-based Contact Centre, where you’ll be at the heart of the action during some of the biggest moments in sport. 

As a Customer Service Advisor, you’ll be part of a high-performing team supporting customers across phone, email and live chat. You’ll manage both inbound and outbound enquiries, resolve issues with empathy and efficiency, and ensure every interaction reflects our commitment to Customer First & Last.

You’ll also work closely with teams such as Payments, Security and Safer Gambling to deliver accurate, compliant and customer-focused outcomes.

This is a permanent full-time role. Rosters will vary and include evenings, weekends and public holidays. We are particularly seeking team members who are available throughout peak sporting periods, including the upcoming AFL and NRL seasons.

Please note: You must be available for 6 weeks of full-time training starting Tuesday, 10th February 2026 (training includes Saturdays). 

What You’ll Do: 

• Support customers with betting enquiries across phone, email and live chat
• Resolve issues efficiently with a strong focus on accuracy and customer outcomes
• Maintain clear and detailed records in our customer systems
• Stay up to date with bet types, key sporting events and industry trends
• Collaborate with internal teams to ensure seamless and compliant customer experiences
• Take on additional responsibilities and upskilling opportunities as part of your development 

What We’re Looking For: 

• Australian citizenship, permanent residency, or valid working rights for full-time employment

• Previous customer service experience is essential; contact centre experience is a strong advantage 

• Strong verbal communication skills for this phone-based role 

• High attention to detail and ability to work in a structured, KPI-focused environment 

• Flexibility to work rotating rosters including evenings, weekends, and public holidays 

• Strong numeracy and computer literacy (Excel, Outlook, SharePoint) 

• A team player who thrives in a fast-paced, supportive environment 
  
  
• Commitment to compliance, quality, and continuous improvement 

If you’re passionate about sport, thrive in a fast-paced environment, and want to be part of a fun and supportive team, we want to hear from you! 

Why You’ll Love Working Here 

Along with a rewarding salary and performance-based bonus, here’s some of our other benefits: 

• 25 days annual leave 

• Access to outstanding career development programs, including expert-led internal training and external learning opportunities  

• Weekly concierge service including free massages and nail appointments – all onsite!
• Free coffee, daily fresh fruit, breakfast provisions and Kombucha on tap in the office

• Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day) 

• Access to our Employee Assistance Program and a Circle In membership 

• Generous parental leave and return-to-work benefits 

What’s the Green Tick Feeling? 

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.  
 
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.  
 
We review applications quickly, so apply soon! Check out our Life@Sportsbet Instagram, LinkedIn, and careers website for more about our inclusive culture. 

Ready for your Green Tick Feeling? Apply now.