Face, Person, Clothing, Apparel, Beard, Man, Crowd

Head of Customer Integrity

  • 495092
  • Melbourne, VIC, Australia
  • Full time

About us

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever, and curious people around the world. We’re a global player, but in Melbourne, Sydney, and Darwin we’re tight knit, with 1000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look: https://responsiblegambling.sportsbet.com.au/hc/en-us 


About the role

Sportsbets Customer Sustainability Function exists to drive category-leading customer safety and harm minimalisation practices to ensure our business has the most sustainable customer base for generations to come.

The Head of Customer Integrity is accountable for advancing the development and maturity of Sportsbets AML/CTF and Fraud capabilities to support the organisations materially larger customer base and future growth ambitions.

Furthermore, the Head of will play a critical role in advancing the sustainability of the Sportsbet relationship with its customers and creating trust in Sportsbet and our industry.

Your new role reports into our General Manager of Customer Sustainability with a seat at the leadership table. You will have the opportunity to partner closely with the broader Customer Sustainability team to provide insights and growth for our division to enhance our customer experience.

With such a significant portfolio to execute, your team is everything, and they are currently doing a fantastic job. With two direct reports and 10 indirect reports, you will have the opportunity to work at a strategic level and roll up your sleeves and get on the tools when needed.  We are ideally looking for someone who empowers their people to do and is willing to invest and grow their people. While having fun!

Sounds good right? Read on.


About you

  • A solid history of Operational and leadership in operational AML/CTF and Customer Fraud
  • Proven experience in the development and optimisation of critical processes, systems, and capabilities with respect to AML/CTF and Fraud
  • Proven experience in making customer centric and risk-based decisions from AML and Fraud indicators and data (e.g., triggering due diligence, requesting source of wealth, customer suspension or termination)
  • Preparation, execution, and response to internal and Regulator (e.g., AUSTRAC) audits
  • A demonstrable track record working in high profiled and heavily regulated industries (e.g., financial services)
  • Proven experience building scaled, sustainable, technology enabled strategies through period of intense growth and driving these to delivery
  • Change management experience including designing; building and growing teams and shaping culture
  • Experience managing external stakeholder groups including regulators and partners to deliver outcomes
  • Tertiary qualification in business, commerce, or technology


The Perks

We don’t expect you to do this for free, so along with your salary we will also provide you with:

  • 25 days annual leave
  • Discounted gym memberships, free breakfast and loads of event, conference tickets and many more
  • A best-in-class Parental Leave program with six months paid leave for Primary Carers
  • An incredible culture with fantastic development opportunities


Responsible gambling

Sportsbet’s commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools we offer that go over and above industry requirements. We care about our team members and customers and everyone at Sportsbet has a role to play in bringing our commitment to Responsible Gambling to life. Check out the tools and information we provide our customers to help manage their gambling https://responsiblegambling.sportsbet.com.au/hc/en-us

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