We are on the hunt for a Workforce Planning Lead / Manager to establish an efficient and effective Rostering Model which complements Sportsbet’s customer demand across our 24/7 contact channels.
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:
About the role
The Workforce Planning Lead / Manager role will be a key leadership role in the WFM and Learning team and have an accountability for leading the forecasting, planning and scheduling function for Sportsbet’s contact centre operations. Reporting into the Head of Workforce Planning and Learning, this role will be charged with establishing an efficient and effective rostering model which complements Sportsbet’s customer demand across our 24/7 contact channels.
Key responsibilities include:
We’re looking for someone with:
We work hard and play hard, so along with a very competitive salary and generous performance-based bonus, we will also provide you with:
We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles. We encourage you to apply as soon as possible as we review candidates with 2-3 weeks of advertising.
Ready to bring excitement to life? Apply now
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