• 5 weeks annual leave + other amazing benefits 

• Rotating rosters, including evening & weekend shifts 

• Tailored career development opportunities 

About Us 

At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognised as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women for Career Development, as voted by WORK180. 

We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed. 

Committed To Responsible Gambling 

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. 

We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally. 

About the Role 

At Sportsbet, we’re customer obsessed. As a Customer Service Advisor in our Melbourne-based Contact Centre, you’ll be at the heart of the action, supporting customers during major sporting events and ensuring every interaction is seamless and satisfying. 

You’ll handle inbound and outbound inquiries across phone, email, and live chat, resolving issues efficiently and with empathy. You’ll also collaborate with teams like Payments, Security, and Safer Gambling to ensure accurate and compliant support. 

We’re looking for team players who thrive in a structured, KPI-driven environment and love working in a fast-paced setting. Weekends, evenings, and public holidays are peak times for us, so flexibility is key but we make sure those shifts are full of energy and fun! 

Please note: You must be available for 5 weeks of full-time training starting 11 November 2025, including Saturdays. 

 Video interviews are a required part of the recruitment process. 

 What You’ll Do: 

• Field general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes. 

• Capture information into our customer database and utilising your written communication skills to create easy to read notes for others 

• Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again!  

What We’re Looking For: 

• Previous customer service experience is essential; contact centre experience is a strong advantage 

• Excellent verbal communication skills as this is a phone-based role 

• Availability to work a rotating roster including evenings, weekends, and public holidays 

• Australian citizenship, permanent residency, or a visa that permits full-time work 

If you’re want to thrive in a fast-paced environment, and want to be part of a fun and supportive team, we want to hear from you! 

 
Why You’ll Love Working Here 

Along with a competitive salary and generous performance-based bonus, here’s some of our other benefits: 

• 25 days annual leave 

• Genuine flexible working policy 

• $1050 work-from-home allowance to set up your home office 

• Access to our Employee Assistance Program and a Circle In membership 

• Access to outstanding career development programs, including expert-led internal training and external learning opportunities  

• Weekly concierge service including free massages, facials and nail appointments – all onsite! 

• Free coffee, daily fresh fruit, breakfast provisions and Kombucha on tap in the office  

• Weekly rotating socials, from Thursday drinks to coffee carts and fun team events 

• End of trip facilities with onsite table tennis and pool tables 

• Generous parental leave and return-to-work benefits 

• Hack Days: Participate in our hack days, where creativity and collaboration lead to exciting new ideas and projects. 

 
What’s the Green Tick Feeling? 

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.  
 
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.  
 
We review applications quickly, so apply soon! Check out our Life@Sportsbet Instagram, LinkedIn, and careers website for more about our inclusive culture. 

Ready for your Green Tick Feeling? Apply now.