Do you thrive in fast-moving environments where your voice matters, your judgement is trusted, and your curiosity is celebrated?

At FanDuel, we’re looking for a Customer Experience Executive who brings empathy, intuition and intelligence to everything they do, someone who naturally puts people first and isn’t afraid to roll up their sleeves to make meaningful change.

This is a role for someone who loves solving puzzles in real time, navigating complexity with calm confidence, and shaping experiences that feel seamless, fair and human. If you’re energised by collaboration, learning and making an impact, keep reading.

About The Role

As a CX Executive, you’ll sit at the heart of the FanDuel customer journey. You’ll be the first point of contact for complex issues, working across teams to identify friction, resolve errors, and elevate the betting experience for our customers, all while ensuring we meet US regulatory standards.

You’ll be empowered to make informed decisions, trusted to use your judgement, and encouraged to challenge the status quo when something can be done better. No two days are the same, and that’s exactly how we like it.

• Championing the customer by proactively resolving issues and anticipating needs
• Owning complex error resolution and compliance processes with care and precision
• Partnering with teams across Risk & Trading, Compliance, Product, CS and Insights to drive change
• Translating data, trends and pain points into meaningful improvements
• Protecting and elevating the FanDuel brand through thoughtful communication and accountability

About You

We’re not looking for perfection, we’re looking for potential, empathy and ownership. You’ll thrive here if you bring:

• A deeply customer-first mindset, grounded in empathy and fairness
• Confidence in communication, with the ability to write clearly and thoughtfully
• An ownership mentality, seeing tasks through and standing by your decisions
• Adaptability and resilience, staying calm and flexible when things change
• Curiosity and a love of learning, especially in fast-evolving environments