• Be part of one of the most innovative companies in Australia with industry leading technology 

• A place to truly be yourself and thrive in your career from the beginning  

• Recognised and endorsed as an employer for all women by Work180 – ranking #35 in 2025 

About Us 

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tightknit team of 1,300+ teammates (with over half in Tech & Data Science). 
 
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally. 

 
We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer. 
 

About The Role 

Full Time, 6 Month Position

As a Safer Gambling Specialist, you’ll be trusted to step into meaningful, sometimes challenging conversations that genuinely change lives.

We’re investing heavily in our Safer Gambling capability and are entering an exciting new chapter, including a major transition to Salesforce to make case management smarter, faster and more human. This is your chance to be part of a team that leads with care, curiosity and courage.

Responsibilities Include: 

• Monitoring account activity and alerts to identify potential risk behaviours
• Having empathetic, sometimes confronting phone conversations, asking the right questions at the right time
• Making informed decisions around Safer Gambling tools such as deposit limits, time-outs, account locks or permanent exclusions
• Maintaining exceptional documentation and data integrity in Salesforce
• Contributing to continuous improvement, helping shape better processes, clearer language and a more supportive customer experience
• Supporting internal compliance, including employee betting account management
• Partnering with Customer Sustainability to uplift alerts and test new safeguards

About You 

• Proven experience having difficult conversations over the phone, with the ability to remain calm, empathetic and clear, even when conversations feel confronting
• Exceptional communication skills, both verbal and written, with the ability to ask thoughtful questions, explain decisions clearly and document outcomes accurately
• Strong judgement and critical thinking, enabling you to assess complex situations, make considered decisions independently and know when to escalate or apply safeguards