Safer Gambling Specialist
- 498054
- Melbourne, VIC, Australia
- Full time
About Us
At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science).
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.
About The Role
Responsibilities Include:
- Assess customer behaviour across alerts, referrals, customer contacts and proactive reviews to identify potential gambling-related risk.
- Conduct inbound and outbound customer conversations, providing support, education and appropriate safer gambling interventions.
- Manage cases from initial assessment through to resolution, ensuring timely outcomes and adherence to service levels.
- Maintain accurate case records, risk assessments and documentation within Salesforce and other operational systems.
- Collaborate with cross-functional stakeholders to resolve complex cases, support continuous improvement initiatives and contribute to evolving safer gambling practices.
About You
While we are big on development and offer on the job training, we want to set you up for success.
What You Will Bring
- Experience in a customer-facing role within a high-volume, fast-paced environment.
- Strong communication skills with the ability to confidently handle difficult or sensitive customer conversations.
- Excellent critical thinking, risk assessment and problem-solving capabilities.
- Experience using CRM or case management systems such as Salesforce to manage workloads and documentation.
- Exposure to risk, compliance, welfare, behavioural assessment, financial services, online wagering or other regulated industries will be highly regarded.
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus for permanent staff members, here’s some of our other perks:
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25 days annual leave (that’s right, an additional week’s leave!)
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Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.
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Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
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Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
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Access to outstanding career development programs, including expert-led internal training and external learning opportunities (staff allowance for personal development)
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Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office!
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Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
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End of trip facilities with onsite table tennis and pool tables
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Discounted health insurance and free flu jabs yearly.
We review applications within the first two weeks, so apply now! Check out our Instagram and TikTok (@lifeatsportsbet), LinkedIn, and careers website for more information about our inclusive culture.
Our Focus on Diversity, Equity & Inclusion
We don’t just support diversity – we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.
Ready to bring excitement to life? Apply now
