This role will be the first point of contact for escalation or issues in relation to our customer facing teams, external partners and/or internal tech teams with the aim to review and resolve.

About Us

At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams!).

We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. 

About The Role

Reporting to the Head of Service Operations, this hands-on role will provide technology support to internal users, focusing on Premium systems, including Salesforce and other business platforms within our front line Customer division. You will act as a key conduit between business stakeholders, internal technical teams and external vendors to ensure optimal system performance, compliance, and alignment with Sportsbet’s technology standards.

Responsibilities Include:

• Act as the primary contact for Salesforce, resolving queries and issues related to data integrity and system integrations.
• Document change requests, use cases, and test scripts for system updates and enhancements.
• Review and manage Salesforce reports and dashboards to ensure data accuracy and provide meaningful insights.
• Collaborate with vendors to develop and maintain reports and dashboards aligned with business objectives.
• Work with the compliance team to implement and automate compliance reviews within business systems.
• Oversee Premium user management, including roles, profiles, and permissions, to maintain system security and integrity.
• Create and manage Jira tickets for technical changes, ensuring all relevant details are captured and thoroughly tested.
• Engage with Salesforce users to optimize platform utilization and identify areas for improvement.

About You

• Minimum of 1-2 years of experience in tech support or systems administration role.
• Experience in a role that has supported business teams using Salesforce CRM platform is desirable.                                                                                                                                                                                       
• Familiarity with tools like JIRA, Workbench, Data Loader, omni channels and confluence is desirable.

• Strong problem-solving skills and the ability to troubleshoot system issues methodically.
• Ability to work independently with minimal supervision and collaboratively within a team.
• Excellent customer service skills, with a proactive approach to issue resolution.
• Strong documentation and communication skills to translate technical details into business-friendly language.

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

• 25 days annual leave (that’s right, a whole extra week!)
• Genuine flexible working policy with a $800 work from home office allowance

• Weekly concierge service including free massages, manicure/nail appointments – all onsite!
• Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
• Development budget to send you to conferences, events, courses and other learning opportunities.
• End of trip facilities with an onsite table tennis and pool table

• Access to our Employee Assistance Program and a Circle In membership
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.

We encourage you to apply as soon as possible as we review candidates within 2 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. 

What’s the Green Tick Feeling?  

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet. 

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best. 

Ready for your Green Tick Feeling? Apply now