About The Role 

We are seeking an experienced and driven Senior Research Manager to join our team on a 12-month fixed-term contract, covering maternity leave starting in May 2025. Reporting to the General Manager of Strategy & Research, you will play a pivotal role in managing key components of our customer roadmap program. You will be responsible for overseeing core tracking and other strategic research work, alongside ad-hoc projects. Your expertise in both quantitative and qualitative research methods will enable you to deliver actionable insights that drive real business change. 

This role provides a fantastic opportunity to lead a dynamic team, work collaboratively across functions, and shape customer-led thinking within the organization. You will have the chance to manage complex projects and coach/support Research Managers to deliver high quality outputs, ensuring the continued growth and development of your team. 

Responsibilities Include 

• Oversee and manage the execution of key research programs (tracking and ad-hoc) end-to-end, from brief to final presentation. 

• Provide coaching and guidance to Research Managers, guiding their professional development and leading performance reviews.  

• Collaborate cross-functionally to integrate customer insights into strategic decision-making, driving customer-led thinking across the business.  

• Manage stakeholder relationships, ensuring that research findings are communicated effectively and aligned with business goals. 

• Champion high standards for research quality, ensuring data integrity and attention to detail across all projects.  

• Design and implement research methodologies, ensuring the right approach for each project based on the brief. You will also support the Research Managers in the team to do the same. 

• Lead the design, analysis, and reporting of questionnaires, ensuring findings are communicated clearly and with actionable insights.  

• Work closely with agency partners to manage the delivery of ad-hoc and tracking projects. 

About You 

• Experience: At least 7 years of experience in research, with a strong focus on both quantitative and qualitative methodologies. You should have a track record of delivering business-critical insights that have influenced decision-making. 

• Leadership: Proven experience in leading and mentoring a research team, providing guidance and support to junior researchers while driving performance excellence. 

• Communication & Stakeholder Engagement: You are a natural communicator with excellent interpersonal skills, able to build relationships across teams and manage key stakeholders effectively.  

• Commercial Acumen: You are commercially savvy, focused on providing insights that drive business success and have a passion for creating real business impact through research.  

• Curiosity & Creativity: You approach problems with curiosity and creativity, never settling for the status quo and always seeking innovative solutions.  

• Project Management: Strong end-to-end project management skills, able to manage multiple projects with competing deadlines and deliver high-quality results. 

• Analytical & Insightful: Strong analytical skills with an ability to translate complex data into clear, actionable insights that drive change. 

This role is a great opportunity for a seasoned research professional looking to take on a leadership position within a collaborative and dynamic environment. If you’re excited about making an impact, leading a team, and delivering actionable insights, we’d love to hear from you. 

Apply today and be part of a team that values customer-driven decision-making and high-impact research.