About Us

At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams!).

We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. 

In 2023, we were a recipient of LinkedIn’s Top 25 Companies for our focus on career development and awarded the Top 10 Workplaces for Women through Work180. Our commitment to making Sportsbet the best place to work is never-ending. 

About The Role

As an Instructional Designer, you'll be at the heart of enhancing and driving learning strategies for our Customer Operations team. Working closely with a range of internal stakeholders, including compliance, legal, and leadership teams, you’ll design and implement training solutions that support our customer-first approach and operational excellence.

This role requires someone who thrives in a fast-paced environment, with a keen ability to balance strategic development and hands-on content creation. You’ll be instrumental in identifying skill gaps, developing training content from low-level compliance to high-level program development, and ensuring that our contact centre operations are always prepared for change and continuous improvement. Your role will directly impact the upskilling of our teams and ensure we maintain a strong, customer-first culture.

Key Responsibilities:

• Lead workshops with stakeholders to identify performance needs and design relevant online training modules and courses.
• Collaborate with cross-functional teams to develop training strategies for new product implementations.
• Ensure compliance with organisational training requirements, working alongside legal and compliance teams.
• Optimise and maintain the Learning Management System (LMS) and coaching tools.
• Drive learning improvements through data-led insights and communicate results with department leadership.
• Build and implement end-to-end learning strategies to ensure readiness for operational changes and product uplifts.

About You

• 2+ years of experience in instructional design, with a focus on both low-level compliance content and high-level program development.
• Strong stakeholder engagement skills, with the ability to work autonomously and take direction when needed.
• Experience designing and implementing training strategies that align with business needs and operational goals.
• Proven ability to work in a fast-paced environment and deliver quality content under tight timelines.
• A passion for learning and continuous improvement, with a customer-first mindset.
• Excellent communication and business writing skills, capable of tailoring content for diverse audiences.
• High proficiency with instructional design tools, such as Articulate 360, and familiarity with contact centre technologies like Zendesk.
• A problem solver who can think creatively and drive innovation in learning and development practices.
• Able to thrive in an operational role, working directly with customer operations teams.

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

• 25 days annual leave (that’s right, a whole extra week!)
• Genuine flexible working policy with a $800 work from home office allowance
• Weekly concierge service including free massages, manicure/nail appointments – all onsite!
• Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
• Development budget to send you to conferences, events, courses and other learning opportunities.
• End of trip facilities with an onsite table tennis and pool table
• Access to our Employee Assistance Program and a Circle In membership
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.

We encourage you to apply as soon as possible as we review candidates within 2 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. 

What’s the Green Tick Feeling?  

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet. 

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best. 

Ready for your Green Tick Feeling? Apply now