About The Role:
As the Case Management Support – AML Operations, you will be responsible for executing core aspects of the AML Operations Case Management function, with a focus on stakeholder engagement, Source of Wealth (SOW) and Source of Funds (SOF) document assessments, case reviews, undertaking of risk mitigation measures and inbox management.

This role is critical in ensuring that AML/CTF obligations are met through consistent application of processes and SLA management of high risk customers.

Responsibilities Include:

• Preparation of documentation for the presentation of high risk customers to senior leadership, including meeting minutes for these discussions
• Manage engagement with internal stakeholders such as premium, safer gambling and fraud
• Liaise with customers to seek additional information to support their Source of Wealth (SOW) and Source of Funds (SOF), and keep them updated on progress of verification
• Assessment of information supplied by customers to evidence their SOW and SOF
• Review and assess the ML/TF risks of customers escalated to the Case Management team and assist in determining the appropriate risk mitigation measures to undertake
• Actioning of any required risk mitigation measures in adherence with internal SLAs
• Driving continuous awareness and education of the importance of strong and defendable AML/CTF practices across Sportsbet

About You:

• You have a customer first attitude and constantly strive to improve customers’ experience
• You are able to critically assess information to identify and manage ML/TF risks where appropriate
• You have a strong attention to detail
• You are willing to challenge yourself and thrive in new and different situations
• You question the status quo and look at things in new ways to drive innovation
• You value and encourage other’s expertise, efforts and ideas and provide support when things don’t always go as planned