Research Manager (Customer Insights)
- 497856
- Melbourne, VIC, Australia
- Full time
About Us
At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science).
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.
About the Role
Reporting to the Head of Research, this role sits within TSCO and is responsible for developing and managing key components of our customer research program. You’ll play a central role in running our core tracking and regular strategic research, alongside ad hoc projects, delivering insights that genuinely influence decision making. As a quantitative researcher with a strategic mindset, you’ll work closely with stakeholders across the business to embed customer-led thinking and drive meaningful change.
Responsibilities:
- Lead and deliver core tracking and regular strategic research programs end to end
- Run research projects from initial brief through to final insight presentation
- Take and shape briefs, including reverse briefing where required
- Design questionnaires and guide insight generation, reporting, and storytelling
- Analyse quantitative data to uncover clear, actionable business insights
- Partner with agency research providers to deliver ad hoc projects end to end
- Manage multiple research projects concurrently, balancing priorities and deadlines
About You
You’re a curious, commercially minded researcher who enjoys solving complex problems and challenging the status quo. You thrive in collaborative environments, communicate confidently, and build strong relationships across diverse stakeholder groups. You’re proactive, detail-oriented, and motivated by delivering insights that drive real business impact. You think beyond the immediate brief, staying future-focused and constantly considering how research can better support evolving business goals.
What you’ll bring
- Two or more years’ experience in a quantitative research role, agency or client side
- Strong experience delivering end to end research projects autonomously
- Proven ability to design surveys and analyse quantitative research data
- Intermediate to advanced skills in Excel and SPSS or Q
- Strong stakeholder management and influencing capability
- Excellent written and verbal communication skills, including data visualisation
- Experience working with research agencies as delivery partners
- Tertiary qualifications in a relevant field such as Marketing, Business, Psychology, or Statistics
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus for permanent staff members, here’s some of our other perks:
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25 days annual leave (that’s right, an additional week’s leave!)
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Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.
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Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
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Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
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Access to outstanding career development programs, including expert-led internal training and external learning opportunities (staff allowance for personal development)
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Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office!
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Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
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End of trip facilities with onsite table tennis and pool tables
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Discounted health insurance and free flu jabs yearly.
We review applications within the first two weeks, so apply now! Check out our Instagram and TikTok (@lifeatsportsbet), LinkedIn, and careers website for more information about our inclusive culture.
Our Focus on Diversity, Equity & Inclusion
We don’t just support diversity – we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.
What’s the Green Tick Feeling?
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.
Ready to bring excitement to life? Apply now
